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QMicro-SaaS Automation

Run your SaaS without running every task yourself.

We automate the operational work around your SaaS, from onboarding and billing recovery to support triage, churn signals and weekly reporting, so a small team spends its time on product and customers instead of admin.

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SaaS operations areas covered
6
event-driven workflows
24/7
documented workflows you own
100%
Automation Engine

The opportunity

Small SaaS teams drown in work that isn’t product.

Every new customer creates onboarding emails, failed-payment chases, support tickets and reporting. Done by hand, that work quietly eats the hours a small team needs for building and selling. Most of it follows clear rules, and AI now handles the messier parts, like sorting tickets and drafting replies, with a human approving what matters.

  1. 01
    Events, not reminders

    Workflows trigger from real product and billing events, not someone’s memory.

  2. 02
    Humans where it counts

    AI sorts and drafts, while people approve refunds, escalations and anything sensitive.

  3. 03
    One source of truth

    Product, billing and CRM data connected, so every tool sees the same customer.

Part of Websites, Software & Micro-SaaS Build the digital infrastructure behind your idea. Explore the category

What we build

Everything it takes, built for you.

Concrete deliverables, not vague promises. You own every one of them.

01

Onboarding sequences

Behaviour-based emails and in-app prompts that respond to what each user has or hasn’t done yet.

02

Billing & dunning flows

Failed-payment retries, card-update reminders, trial-end nudges and plan-change handling, wired to Stripe events.

03

AI support triage

Tickets tagged, prioritised and routed automatically, with AI-drafted replies from your docs for a human to approve.

04

Churn & health signals

Usage-based health scores, cancellation surveys and alerts when an account goes quiet or downgrades.

05

Reporting & dashboards

Subscription metrics, activation, churn and support load pulled into one weekly report, delivered automatically.

06

Marketing ops automation

Lead capture to CRM, lifecycle tagging, review requests and changelog announcements without copy and paste.

How it works

From first step to running system.

Choose a stage to see what happens there. The live engine alongside is the kind of system you end up with.

01/05

Signup

Data captured once

A new account is enriched, tagged and synced to your CRM, billing and email tools the moment it is created.

16 capabilities included

What’s included.

Every capability below is available on its own or as part of the full system. We’ll recommend the smallest set that gets you the biggest result.

Lifecycle01

  • Onboarding email sequences
  • In-app checklists & prompts
  • Trial-end & upgrade nudges
  • Cancellation surveys

Billing02

  • Stripe webhook workflows
  • Dunning & card updates
  • Invoices & receipts
  • Plan-change handling

Support03

  • Ticket tagging & routing
  • AI-drafted replies
  • Help-centre article suggestions
  • Escalation rules

Ops & reporting04

  • CRM & product data sync
  • Account health scores
  • Weekly metrics report
  • Workflow monitoring & alerts

Who it’s for

Built for people ready to build.

  • 01Solo founders doing everything

    Hand repetitive admin to workflows and keep your hours for product and sales.

  • 02Small SaaS teams taking on customers

    Handle a growing customer base without hiring for every operational task.

  • 03Products with manual billing chases

    Replace spreadsheet tracking of failed payments and renewals with event-driven flows.

  • 04Founders without clear reporting

    Get a reliable weekly view of activation, churn and support without building it yourself.

Digital ecosystem

Part of a bigger system.

SaaS Automation connects to the rest of your digital ecosystem. Add what you need, when you need it.

This serviceSaaS Automation
Web, Software & SaaS Micro-SaaS Web, Software & SaaS AI Tool Business AI & Automation Virtual Assistant Digital Business Product Automation Category Web, Software & SaaS Category AI & Automation

Process

Discover to grow.

  1. 01Discover

    Your tools, data flows and most repeated tasks.

  2. 02Strategy

    An automation map ranked by time saved and risk.

  3. 03Build

    Workflows built, tested and connected to your stack.

  4. 04Launch

    Rolled out in stages with human approval steps.

  5. 05Automate

    Monitoring, alerts and error handling on every workflow.

  6. 06Grow

    Monthly reviews, new workflows and AI tuning.

Examples & use cases

What it looks like in practice.

Illustrative scenarios based on the kinds of projects we deliver. Every result depends on the niche, the offer and the work put in.

Bootstrapped scheduling app01

Failed payments chased by workflows, not a spreadsheet.

A two-person team was tracking failed payments and expiring trials in a spreadsheet. We connected Stripe events to email, in-app banners and the CRM, so every case is followed up the same way.

Stripe webhooksDunningCRM sync
Developer tools startup02

Support tickets sorted before anyone opens the inbox.

A small team was answering the same setup questions every day. AI now tags and routes tickets and drafts replies from the docs, while engineers edit and approve before anything goes out.

AI triageHuman approvalDocs
B2B analytics SaaS03

A weekly report the founders actually read.

Metrics lived in Stripe, the product database and the help desk, and nobody had the full picture. We built an automated weekly report covering activation, churn reasons and support load, with alerts for accounts at risk.

ReportingHealth scoresAlerts

FAQ

Straight answers.

Still deciding? A strategist will answer anything else, honestly and without a sales script.

Ask us anything
Which tools do you work with?

Usually Stripe, your product database, a CRM, an email platform and a help desk, connected with tools such as Zapier, Make, n8n or custom code. We start from your current stack, suggest new tools only when they clearly earn their cost, and bill tool subscriptions and AI usage to your own accounts.

Will AI reply to my customers on its own?

Only if you choose that, and only for low-risk questions. By default AI sorts tickets and drafts replies, and a person approves them. Refunds, account changes and anything sensitive always go to a human.

What happens to customer data in these workflows?

We map exactly which data moves between which tools, use providers with appropriate data-processing terms, and avoid sending personal data to AI models unless it is needed. You remain in control of the data and keep full access to every workflow.

What if an automation breaks?

Every workflow has error handling, logging and alerts, so failures surface quickly instead of silently. We document each one so your team, or another developer, can understand and fix it.

Will automation reduce my churn?

It helps you spot risk earlier and follow up consistently, but we can’t promise a churn figure. Retention ultimately depends on the product and the value customers get from it, and automation makes that easier to see and act on.

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